FAQs + Troubleshooting
Why aren't my real-time metrics displaying?
Not seeing your metrics on-screen? Read this first! If you’re taking a class in the Flexia Online Studio and you see that your real-time metrics Control and Consistency (the red, yellow, and green dots) aren’t showing up for some exercises even ...
How to view the Online studio on your Television
Televisions and mobile devices use several different technologies to share screens. In order to see complete metrics during your Online Studio class, we suggest using Screen Mirroring on Apple devices and Screen Casting on Android devices. Apple iPad ...
My tablet or iPad won't connect to my reformer after my laptop connected.
Troubleshoot switching between connected devices. When your reformer is not in use, it should automatically switch between your devices. The Flexia Reformer cannot connect to two devices simultaneously, but you can switch between devices. However if ...
What do the red and green lights mean on the sensor?
Currently, red and green lights don't mean your sensor is connected or disconnected. Red and green lights on the sensor unit don't signal a connection or not to the online studio or wifi. If you're struggling to connect your sensor, please email ...
First time logging into the Studio?
Are you ready to get started in the online studio but not sure where to go? Every Flexia member should receive an Activate Studio Account email. If you aren't sure you've received the email, make sure to check your spam folder. If you can't locate ...
My Online Studio isn't working...
If you're experiencing an issue with your online studio, Flexia may be experiencing downtime of our server. This can be caused to a recent update or unforeseen bug. Check the status of the Flexia server here! *If the server is showing as working, it ...
How To Know My Sensor is Connected
You've connected your sensor to your wifi network but aren't sure how to verify its connection. If you’re not sure how to check if your sensor is connected to the online studio there are two places you can check. Option 1: Log-in to your Online ...
Why won't my studio load?
Online studio down? Check Current Status It's possible we've released a new update to the studio or bug fixes. If you're experiencing an issue with your online studio check the link below for uptimes. Check Our Server Uptimes Here
Clear a Filter Option
Sort or filter classes Available on the Flexia All Access Membership and Digital Basic Membership. Open the Flexia Studio. Tap the Classes tab at the top of the screen. Tap the Filters tab at the right of the screen. Select your options. Tap Close. ...
Submit feedback, suggestions, or diagnostics
We at Flexia hope that you will love your experience working out at home with our Instructors and team! We're listening and work every day to make your experience better, and want your feedback. We especially encourage you to let us know: What did ...
Can't log in
Please scroll through this page to find the error message you see when trying to log into your Flexia profile. Error message: Email or screen name provided was not found Confirm you have an active Flexia profile. Double check the spelling of your ...