We ship in multiple boxes so one person can receive and assemble the reformer.
How is Flexia shipped?
Post Fulfillment Transit Time: It takes about 10-12 business days from the time it ships to arrive at your local SEKO distribution center. Please be patient, delays can happen due to weather, or local distribution center delays.
STANDARD SHIPPING
Purchases Before April 3, 2023: The Flexia™ Reformer is packed and shipped in two rectangular boxes and one long box from our warehouse through our third-party shipping partner. The jumpboard, standing platform, and sitting box are all nested within these boxes and all three will arrive together.
Our shipping partner will reach out via the phone number on your order to schedule your delivery. If you miss their call, please reach out to them as soon as possible to avoid it being shipped back to our warehouse.
IN-HOME ASSEMBLY
Purchases Before April 3, 2023: The Flexia™ Reformer is packed and shipped in two rectangular boxes and one long box from our warehouse to your home, where it will await assembly from our installation technician. After delivery, our installation technician will contact you directly via text message and email to set up a two-hour window of your choice. This window is the expected time to assemble your reformer in the room of your choice. Please be sure you are available and in your home during the selected time of installation. If the technician arrives and you are not present, there will be an additional charge to reschedule your appointment.
If you have any questions or concerns, please reach out to hello@flexiapilates.com regarding your order.