Flexia switched finance payment service providers from Klarna to Affirm. This won’t affect your Klarna payments or terms. Here are the links and information you will need to access your Klarna information.
You can reach Klarna anytime here or by downloading the Klarna App for 24/7 chat. You can also read about their common FAQ page.
Monthly charges for financing will not include your Flexia™ Membership. This is charged separately once you’ve received your Flexia™ Reformer.
When you applied for financing, Klarna performed a soft credit check. This type of check won’t impact your credit score or show up as a hard inquiry on your credit report.
Monthly financing applications took credit score and credit history into consideration when determining if the application was approved.
Common Klarna Inquires:
1. If you have placed a freeze on your credit score, Klarna will be unable to offer you a financing plan. You will need to unfreeze your credit with the relevant credit bureau. If you attempted checkout and forgot to unfreeze your credit score beforehand, unlock your credit score and Klarna will update your eligible status in 5-10 business days.
2. Even with excellent credit, Klarna may not offer you our 0% APR option. For details, please contact a Klarna customer service agent. However, please note that they may not be able to provide you with any additional insight beyond “your credit eligibility is determined by the automated system.”
3. If you are unable to checkout using Klarna we do offer alternative financing options, which you can read about here.